Q: What is Supernova?
Supernova is our way of making specialty coffee more accessible to everyone through high quality and environmentally-friendly, Nespresso-compatible pods.
Q: Are these pods compatible with Nespresso® machine?
The Supernova pods are designed to be compatible with most Nespresso® machines. For a consistent and delicious taste, we recommend the INISSIA, ESSENZA MINI and CREATISTA PLUS. If you have any questions, you can always drop us an email at email@example.com.
Q: What are the available flavours/range of Supernova pods?
We currently have 5 different blends/single origins in our collection. Fusion, is a blend of three delectable single origins, and perfect as an ‘everyday’ coffee. Comet is our range of single origin coffees sourced from some of our favourite farms in different regions of Africa, Asia, and Latin America.
Q: What is the recommended recipe?
Not all pods are created equal. At PPP Coffee, every batch of coffee in our Supernova pods are roasted and ground with a specific water-to-coffee ratio in mind to ensure that we get the best flavours. For the optimal cup, we recommend the following recipe:
- For an Espresso: Place your cup on a set of digital scales. Press and hold the Short button and release after 15 sec. You should get about 25g of beverage weight.
- For a Lungo: Place your cup on a set of digital scales. Press and hold the Long button and release after 45 sec. You should get about 80g of beverage weight.
Q: I can't seem to get the right yield even though I have followed the instructions.
Pre-infusion would be recommended in such cases. Here's what you can do for optimal results:
- For an Espresso: Shake the pod before inserting into the machine. Press the Short button once, and then press it again after seeing the first drop of coffee to pause the brewing process. Wait for 10 seconds to allow the water to saturate the coffee. Then press the Short button to resume the brewing process.
- For a Lungo: Shake the pod before inserting into the machine. Press the Short button once, and then press it again after seeing the first drop of coffee to pause the brewing process. Wait for 10 seconds to allow the water to saturate the coffee. Then press the Long button to resume the brewing process.
Q: Do Supernova capsules have an expiration date?
All our capsules have a 18-month shelf life from the time they are packaged. They do not have an expiry date, but a best before date. This means the quality, the aromas and the taste remain optimal for no less than 18 months. The product remains safe for consumption once past this date. You can find that date printed on each sleeve.
Q: Where can I buy the Supernova pods?
The Supernova pods are available for purchase online on www.pppcoffee.com, major marketplace e-commerce platforms as well as across our retail outlets in Singapore and Malaysia. For corporate/wholesale orders, please drop us an email at firstname.lastname@example.org.
Q: How can I recycle my used Supernova pods?
The Supernova pods are 100% recyclable. To recycle the used pod, first remove the 100% recyclable aluminium foil seal. Then place the rest of the pod with the coffee contents into a compostable bag. If you need a compostable bag, you can request for one from our staff at our retail outlets.
Q: Do you have a Supernova pod package for small offices/pantries?
Please drop us an email at email@example.com.