Refund/Exchange/Warranty

If you find any defect or damage to the merchandise, please contact us at customerservice@pppcoffee.com for exchange or a full refund of the purchase price within 10 days of shipment via the online store, or 10 days from purchase from our retail store.

There is a one year warranty for these selected electronic merchandise. Swing by with the machine at our store and we will service it for you. 

- Rocket Espresso machines 

- Baratza 

- Acaia Scale

- Hiroia Samantha

- Hiroia Jimmy 

- MoccaMaster

For machines that are out of warranty, there will be a service charge of 80 SGD bf gst, and as well as any parts changed, which will be quoted once the machine is sent for diagnostic test. 

For preorders, we will deliver the preorder items as per stated in the product page. Feel free to check with us when it will be delivered and we will give you an update. For other orders ordered together with the preorder items, we will be shipping them out first. 

We want you to be a satisfied Papa Palheta Customer.